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Tokyo, Japan


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About Us:
As the global leader in Application Solutions, we're looking for people with a passion for breakthrough ideas to help us stay ahead of the competition.
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Site IT Manager - Tokyo

Our Employees

Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity.  They value diversity, are inclusive and are committed to a global mindset

Position Summary: 

Located in Tokyo, Japan

Independently provide comprehensive IT support for the F5 Japans region (Tokyo and Osaka) including production datacenters/systems, voice and data networks and equipment, PCs and workstations, and test/development lab infrastructure. Coordinate extensively with Global IT and Seattle IT team to ensure consistency of operations and end user support procedures.

Primary Responsibilities: 

  • Operations: Deploy, maintain, and execute procedures for highly effective and reliable site IT operations. Will provide direct support to product development, test, and manufacturing sites. Utilize appropriate tools and utilities to facilitate operations monitoring. Administer operations applications, e.g., backups, system monitoring, logging. Initiate action to ensure problems and potential error conditions are promptly and appropriately addressed.
  • Network: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet, and corporate WAN connectivity.
  • PCs/Desktops: Work closely and effectively with a Desktop Support team member to provide end user PC support.
  • Communication: Ensure ongoing communications with regional employees and managers as well as Seattle IT management and staff regarding issues and activities relating to systems operations.
  • Telecomm: Provide first-level support for telephone operations in multiple offices, including local vendor coordination as needed for adds/moves/changes and system maintenance.
  • Documentation: Establish & maintain procedures to ensure up-to-date configuration documentation is maintained for production hardware, software, and networks. Document and maintain installation standards & practices. Maintain daily activity, task, and system status information for standard reporting systems & processes.
  • Equipment: Maintain computer hardware; ensure cleanliness and organization in equipment rooms; verify all equipment and cabling is properly installed for safety, reliability and neatness.
  • Physical Plant: Ensure reliable operation of electrical, HVAC, fire protection, etc. systems supporting site IT operations
  • Vendors: Evaluate and select products & vendors to provide goods & services related to site systems operations. Manage ongoing vendor relationships to ensure adequate support at all locations.

Note: The percentages of time noted above are current estimates and may change at any time depending on the business needs of the company.

Other Responsibilities:

  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Performs other related duties as assigned.

Knowledge, Skills and Abilities: 

  • Intermediate to advanced Windows 10 skills
  • Intermediate to advance Mac OS X in the enterprise desired. 
  • Intermediate to advanced Linux/UNIX and Windows server 2012/2016 skills
  • Strong intermediate-level to advanced network engineering skills (switches, routers, BIG-IPs)
  • Basic hands-on experience with telecommunications equipment (phones, PBX)
  • Knowledge of physical plant requirements related to IT/datacenter operations
  • Capably setup, configure, and troubleshoot PCs, network devices, server equipment, and operating systems. 


  • College degree in a computer discipline, or equivalent applicable experience. Technical certifications highly desirable.
  • Significant experience working with IT infrastructure, operations, and PCs
  • Solid written & verbal communications; fluency in English language.
  • Excellent interpersonal, planning, documentation, organization, and problem solving skills.
  • Ability to act independently and engage internal & external personnel/services to ensure reliable system operations.
  • Customer service ethic; ability to work directly with end users to help them use computers and solve their problems.
  • High degree of accuracy and attention to detail in working with production systems is critical.
  • 3 – 5 years of staff management/supervisory experience.