F5 Network Support Centers are strategically located for partners and customers in APAC, Japan, EMEA, and North America. Regionally located support centers enable F5 to provide support in a number of languages through native-speaking support engineers who are available when you are.
F5 Standard and Premium support includes remote assistance from F5 Network Support Engineers both online and over the phone. You also get proactive support for planned maintenance, advance RMA replacement, software upgrades, and help with F5 iRules scripts.
As a Premium Plus customer, you receive priority status at F5, with fast, easy access to a dedicated team of senior-level, F5-certified Network Support Engineers and a Service Delivery Manager. Your Premium Plus team will also work with you to create an IT environment that addresses your business goals.
Expedited Return Materials Authorization (RMA) Services include options for Next Business Day delivery, 4-Hour delivery, and technician installation. Customers with Standard or Premium support levels can upgrade to Expedited RMA Services.
F5’s worldwide customer support organization is ISO 9001:2008 certified. You can be confident you’ll receive consistently excellent service.
The F5 WebSupport Portal provides you with fast flexible access to F5 Network Support Centers. Quickly create new support cases, receive an automated case number, read case details and updates, upload troubleshooting attachments, and more. Online help is always available.
Additional regional phone options available.