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Munich
Bavaria, Germany

Remote
Remote, Germany

Team:
Global Services

Date Posted:
2019/02/19

Requisition Number:
RP1012265

About Us:
As the global leader in Application Solutions, we're looking for people with a passion for breakthrough ideas to help us stay ahead of the competition.
Explore Life at F5

Senior Technical Trainer

Senior Technical Trainer Job Description:

Our Employees

Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mind-set.

Position Summary

Conducts technical training courses for customers, partners and employees in the use of complex situations for all current F5 products in both classroom lectures and laboratory sessions. Quickly assesses and fixes problems, whether due to equipment or operator error, to ensure the class can continue in a timely manner. Consults with customers and functional organization to develop specifications for content of courses, and is able to craft and deliver additional course material where necessary. Supports other team members in delivery and development techniques and contributes to the team’s certification preparation.

Responsibilities

  • Sets up and configures the necessary equipment and networks to support training courses.
  • Supports other team members in developing their product delivery capabilities and certification.
  • Collaborates with external and internal resources in developing specifications for content of courses. This involves customization of standard curriculum to meet specific needs.
  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Able to document teaching strategies and methodologies.
  • Prepares training materials from engineering documentation, field services requirements or software documentation.
  • Develops advanced courseware often from scratch on new products or features.
  • Liaises with the US development team in courseware creation and feedback.

Qualifications

  • BS in engineering or equivalent working experience.
  • Fluent German language skills and able to deliver technical training in both German and English languages.
  • Significant relevant training experience in a technical classroom environment.
  • Due to the diverse customer environments and the types of opportunities we have to train, our instructors need to have excellent presentation skills
  • Significant technical working knowledge of routers, switches, bridges and firewalls.
  • Previous experience working and teaching in UNIX and Microsoft (95, 98, 2000, XP)
  • Excellent skills with TCP/IP including the debugging of all traffic on the wire.
  • Able to teach advanced concepts and to debug difficult network configurations at a customer site.
  • In depth knowledge of network, web and browser security including a practical knowledge of SSL, DoS, WAFs, SSO and deployment issues.
  • Deep understanding of MS Office especially PowerPoint and Excel.
  • Certification in LTM, ASM, APM and GTM (DNS from v12 onwards) within 2 years.
  • Certification in Cisco products and/or Microsoft products at a technical trainer level is a plus.
  • Proven experience in developing courseware, delivering new courses and amending them as and when required.

Physical Demands and Work Environment:

Job may be performed in F5 training rooms, onsite at customer facilities, or in other office environments. Duties require the ability to use a computer keyboard, communicate in person and over the telephone, and read printed material. Duties require the ability to travel via automobile and airplane approximately up to 50% of the time. Position may require being on call periodically and working outside normal working hours. Job requires the ability to lift up to 50 pounds

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