Date Posted: 4/11/2018
Requisition Number: RP1008328
As the global leader in Application Solutions, we're looking for people with a passion for breakthrough ideas to help us stay ahead of the competition.
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SE (Systems Engineers) is a sales and technical role with focus on customer/partners and part of a sales team. The high level objective is together with a Account Manager achieve the allocated sales target by selling F5’s solutions and products to our customers. The SE primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers.
To be able to be effective, a SE needs to have excellent technical skills and knowledge on both F5 products and the “eco-system” that we work with. These technical skills are a pre-requisite to be effective and should always be enhanced and F5 provides training and certification to develop these skills.
SE should jointly together with the sales rep fully understand and drive the sales process. It should include identifying the Technical Decision Maker (TDM) and getting technical Validation, Support, and Sponsorship from the TDM.
The aim for a F5 SE is to establish a relationship so he/she become the trusted advisor. SE should always proactively learn and fully understand the technical and business solutions that his/her customer have implemented to be able to understand the customer “pain points” and both the business and technical challenges, or the gain by implementing a F5 solution. Once identified, SE should come up with a F5 solution that will mitigate the pain or provide customer gain by providing more value and/or a more cost effective solution. SE should present both technical and business benefits and not just technical features in a Technical Value Proposition. Finally that solution should be jointly worked on in the sales team so the sales rep can create a true commercial Value Prop and present to the customer.
Customer support activities includes:
Post sales activities include:
PHYSICAL DEMANDS AND WORK ENVIRONMENT: