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Bandra (East)
Maharashtra, India

Team:
Sales

Date Posted:
12/8/2017

Requisition Number:
RP1008328

About Us:
As the global leader in Application Solutions, we're looking for people with a passion for breakthrough ideas to help us stay ahead of the competition.
Explore Life at F5

System Engineer - West (Mumbai)

Position Summary: 

The Systems Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.

Primary Responsibilities: 

  • Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
  • Provide solution designs, and systems engineering configurations
  • Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
  • Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
  • Design technical solutions that can solve customer business problems or create a new service offering
  • Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
  • Maintain knowledge of competitive landscape and share with peer group
  • Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
  • Effectively negotiate and pursue conflict resolution
  • Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Perform other related duties as assigned

Customer support activities include:

  • Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
  • Develop and maintain trusted advisor relationships with customer technology staff and management
  • Consistently provide world-class customer service during pre-sales and post-sales activities
  • Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
  • Actively use Salesforce.com for each opportunity and named account
  • Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans
  • Understand and effectively utilize F5 organizational resources
  • Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
  • Identify and qualify technical opportunities
  • Influence Sales strategy
  • Determine viability of opportunity and map out account political structure

Channel support activities include:

  • Support F5 channel partner sales initiatives
  • Provide channel partners sustainable training on F5 solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Proactively provide consultative support
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions

Post sales activities include:

  • Understand and follow escalation process
  • Partner with the F5 Technical Support and customers/partners to resolve issues

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities: 

  • Expert written and oral communication skills
  • Expert presentation skills
  • Experience with MS office suite or Works
  • Knowledge of DDoS, WAF, ADC and Cloud computing
  • Network design background
  • Demonstrate expert knowledge of:
  • Industry and F5 Networks-targeted technologies
  • Industry trends and cycles
  • Experience on Programming, Scripting, Python, Java
  • Knowledge on Cloud platforms - AWS, Azure, Google Cloud, Vmware, Openstack etc

Qualifications:

  • 8+ years related industry experience
  • 4+ year pre-sales experience
  • BS/BA or equivalent work experience

Physical Demands and Work Environment: 

  • Duties are performed in a normal office environment while sitting at a desk or computer table. 
  • Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
  • Duties will require being on call periodically and working outside normal working hours (evenings and weekends).
  • Duties may require out of town travel up to 60 - 80% of the time.


F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.