Team: Global Services
Date Posted: 1/9/2018
Requisition Number: RP1008187
As the global leader in Application Solutions, we're looking for people with a passion for breakthrough ideas to help us stay ahead of the competition.
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The Network Support Engineer (NSE) provides remote enterprise assistance on F5 solutions to internal and external customers and F5 partners. NSE I’s handle multiple active cases of moderate scope where analysis of customer network environments and customer specific data requires a review of a number of factors to arrive at a conclusion which can work around, restore or resolve the customer’s problem. NSE I’s aim to keep customer’s satisfied. They exercise judgment within an ISO certified Quality Management System set of defined procedures in order to build a plan of action and take appropriate action, with supervision from more experienced NSEs. NSE I’s receive general instructions on routine work, and detailed instructions on new projects or assignments. Work hours are scheduled shifts corresponding to forecasted customer activity. NSE I’s are generally proficient with a number of troubleshooting tools and equipment in the course of providing resolutions to cases. They build productive working relationships internally, to their peers, Escalation Engineers, and Managers, or related F5 departments and externally, to customers and partners. NSE I’s provide communication to our customers, by phone, email and/or WebEx, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Knowledge, Skills and Abilities
Physical Demands and Work Environment
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.