Warsaw Support CentreWarsaw Support Centre, Poland
Team: Global Services
Date Posted: 1/23/2018
Requisition Number: RP1008170
As the global leader in Application Solutions, we're looking for people with a passion for breakthrough ideas to help us stay ahead of the competition.
Explore Life at F5
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.
The Enterprise Account Engineer (EAE) provides remote technical assistance on F5 products and fosters strong technical relationships with their assigned Premium Plus customers. EAEs also provide assistance to other internal and external customers and F5 partners as requested. EAEs handle multiple active cases and provide daily customer communication via phone and email. Work hours are scheduled shifts to ensure coverage of stated Premium Plus hours of support and may be asked to work after hours for planned customer work. EAEs provide superior communication to our customers, and accept ownership of issues until a resolution is delivered, driving highest level of customer satisfaction. Premium Plus EAEs possess technical experience with a number of F5 products or equivalent technologies. They are a technical resource for less experienced engineers and contribute to the overall success of their support team.
Knowledge, Skills and Abilities
Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or computer table.
F5 Networks is an equal opportunity employer and strongly supports diversity in the workplace.