SEARCH JOBS For a well-rounded life.

Mid Valley City
Wilayah Persekutuan Kuala Lumpur, Malaysia

Team:
Sales

Date Posted:
11/3/2017

Requisition Number:
RP1008129

About Us:
As the global leader in Application Solutions, we're looking for people with a passion for breakthrough ideas to help us stay ahead of the competition.
Explore Life at F5

Systems Engineer (Banking & Finance) - Malaysia

Position Summary

Our Employees

Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.


Position Summary

Located in Kuala Lumpur, Malaysia.

The Systems Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction.  Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.

Primary Responsibilities

  • Provides complex design and systems engineering configurations
  • Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases 
  • Maintains a high level of technical knowledge of F5 and the relevant industry
  • Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
  • Participate in the development and support of presentations for customers and partners
  • Clearly articulate technical elements of the F5 value proposition to customers and partners
  • Maintain knowledge of competitive landscape and share knowledge with CAT team
  • Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
  • Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
  • Effectively negotiate and pursue conflict resolution
  • Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
  • Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs 
  • Understand and effectively utilize F5 organizational resources
  • Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Performs other related duties as assigned.

Channel support activities includes:

  • Support F5 channel partner sales initiatives
  • Provide channel partners sustainable training on F5 solutions and competitive differentiation
  • Provide channel partners technical expertise and oversight as required
  • Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions 

Post sales activities include:

  • Understand and follow escalation process
  • Partner with the F5 Technical Support and customers/partners to resolve issues

Knowledge, Skills and Abilities

Key Differentiators

  • Advanced knowledge of F5 core products:(LTM, GTM, iRules)
  • High level knowledge of all other F5 products
  • Lead strategic (organizational) opportunities
  • Well-developed SME focus for one technology
  • Deliver customized product presentations using an advanced solution-based sales approach
  • Proactively provide consultative support
  • Create customer documentation for POC
  • Understand business requirements involved with technical account strategy
  • Work effectively with Engineering, Product Development, and Technical Support organizations
  • Solve problems independently and creatively
  • Hold all F5 product certifications

F5 Core Technology Knowledge

Essential knowledge:

  • Knowledge  of Data Center infrastructure, Virtualization and Cloud computing
  • Solution designs
  • Application and WAN Acceleration Applications

Data Solutions Knowledge

Desired knowledge:

  • Proficient in scripting and rsync (AFS background/ especially with storage subsystem skills and storage vendor-specific knowledge of configuring and troubleshooting NFS and SUN)
  • Storage, backups, snapshot and replication technology

Qualifications

  • 8+ years related industry experience
  • 4+ years of pre-sales
  • Advanced written and oral communication skills
  • Advanced presentation skills
  • Essential F5 product knowledge or relevant experience in key competitor offerings

Language Requirements

  • Must be able to read, write and speak English fluently.
  • Must also be fluent in local language as this role supports our local customers.
  • Multiple language skills are a plus.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.