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uRoam Announces Extended Support Options, New Team

Recent surge in enterprise orders drives 24x7 support offering
uRoam Inc., supplier of FirePass, the leading web-based remote access product, today announced new support options including round-the-clock live technical support and rapid-resolution programs. uRoam also has appointed Marc Morris as Vice President, Customer Support and Quality Assurance. The new options and organization were created to respond to the needs of uRoam's large-enterprise customers and prospects. Major enterprise customers include Ball Corporation, the U.S. Department of Education, and other Fortune-500 companies.

FirePass Being Adopted By Large Enterprises With Critical Uptime Requirements

"As we grow, we intend to provide world-class responsiveness to customer questions and issues," said Skip Glass, CEO of uRoam. "FirePass is the most stable and highly-available web-based remote access product on the market. As larger and larger enterprises standardize on FirePass for remote access, we will consolidate our best-of-breed standing by providing equally-outstanding support."

"uRoam has committed to round-the-clock live technical support for its enterprise customers and prospects," said Marc Morris, the executive responsible for the new support programs. "This will include accelerated Priority-one incident resolution and always-available technical consultation."

"We can offer this level of support to our enterprise customers because FirePass is a mature product well past the shakeout stage of development," he added. "FirePass has been deployed longer than any other web-based remote access product. If our customer has a network or integration issue, chances are we've seen it before."

Enterprise-class security, integration, and breadth of application support FirePass offers simple, web-based remote access to more enterprise applications than any other SSL-VPN product. FirePass is the only such product also offering direct, web-based access to individual desktop systems in the network. FirePass provides enterprise-class security and integration options, including RSA and VASCO onetime passwords.

FirePass provides a wide variety of integration options with existing enterprise infrastructures, including RADIUS servers, NT Domain servers, and LDAP directories. FirePass also offers clustering and failover options for high capacity and high availability. These features make FirePass the remote-access solution of choice for enterprises with complex networks, large user bases, and stringent security requirements.

Products and Availability

uRoam products are available to large enterprises through a direct sales force and through authorized reseller partners. Contact uRoam sales at 408.331.2900 for more product information or for details on how to become an Advantage Partner or Reseller. The Advantage Partner Program can also be located on the Web at

About uRoam

uRoam is a privately-held company, founded in 1998, that created and produces FirePass, the industry-leading web-based remote access solution for corporate networks. FirePass provides individuals and organizations with fast, stable, secure access to corporate and desktop data and applications from any Internet browser, without requiring any software or configuration on the accessing device. With FirePass, a single, convenient solution gives superior remote access and powerful wireless support for travelers, telecommuters, partners, remote offices, and workday-extenders. FirePass is the only SSL-based access solution offering all the functionality of IPSec VPNs, plus remote control of individual desktop systems. More information can be found on uRoam Web site at


Sylvia Ahern
+1 408.331-3818

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This press release may contain forward looking statements relating to future events or future financial performance that involve risks and uncertainties. Such statements can be identified by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential," or "continue," or the negative of such terms or comparable terms. These statements are only predictions and actual results could differ materially from those anticipated in these statements based upon a number of factors including those identified in the company's filings with the SEC.