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F5's New Ask F5 Portal Enhances Worldwide Customer Support and Improves End-User Experience

Online knowledge portal conveniently addresses questions for F5's Application Delivery Networking products and services; Facilitates productive information sharing between end-users and partners

F5 Networks, Inc. (NASDAQ: FFIV), the global leader in Application Delivery Networking, today announced an updated version of its Ask F5SM portal to help customers and partners find answers to their product and support questions quickly and efficiently. Launched in 2000, Ask F5 continues to be a powerful portal for customers and partners to access helpful information about F5's products.

Inspired by F5's commitment to improve its customers' experience and overall satisfaction, the Ask F5 Customer Support team leveraged users' top site-enhancement requests as the primary drivers for the project. In addition to its own exhaustive testing, F5 also conducted a beta release of the site for its worldwide user base a month prior to the site's formal launch.

"Our goal is to ensure that we continue to make our customers' end-user experience a top priority," said Julian Eames, SVP of Business Operations at F5. "By providing a worldwide beta period for the site, we were able to ensure that our customers were as satisfied as we were with the direction of the new Ask F5 site-both its look-and-feel and its improved ability to efficiently deliver technical solutions."

F5's efforts resulted in the delivery of new Ask F5 portal features. Highlights of the new Ask F5 include:

  • More efficient access to information through a completely new search engine
  • Improved navigation and usability through an enhanced site design
  • A more effective receive-and-response system for important customer feedback through advanced authoring/publishing tools and enhanced reporting capabilities

"Ask F5 helps us get the most from our F5 technologies," said Christian Blunt, beta user of Ask F5 and Senior Consultant, Security & Infrastructure at Optimation. "With the new site, I can easily navigate through a repository of shared knowledge to find answers to product questions, as well as general tips to maximize performance. In addition, Ask F5 provides a way to research new deployment options and product configurations prior to implementation, which is very useful in terms of scaling our infrastructure."

In conjunction with F5's recent ISO 9001:2000 certification for quality management, the company continues to make customers the top priority through this and other efforts. Moving forward, F5 will continue to evaluate, plan, and introduce new features to consistently enhance and evolve its online customer tools and resources.

About Ask F5

Ask F5 is a powerful service portal that provides customers and partners an arena to share and gather information about F5.s product and service portfolio. It presents answers to both cursory and technical questions, as well as general information about the company.s offerings. Ask F5 provides customers with an easy, convenient way to get the most out of their F5 products and help keep their Application Delivery Networks running smoothly. Customers and partners under a current service agreement have unlimited access to Ask F5 and all its resources. To access Ask F5, please visit

About F5 Networks

F5 Networks is the global leader in Application Delivery Networking. F5 provides solutions that make applications secure, fast and available for everyone, helping organizations get the most out of their investment. By adding intelligence and manageability into the network to offload applications, F5 optimizes applications and allows them to work faster and consume fewer resources. F5's extensible architecture intelligently integrates application optimization, protects the application and the network, and delivers application reliability-all on one universal platform. Over 10,000 organizations and service providers worldwide trust F5 to keep their applications running. The company is headquartered in Seattle, Washington with offices worldwide. For more information, go to

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This press release may contain forward looking statements relating to future events or future financial performance that involve risks and uncertainties. Such statements can be identified by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential," or "continue," or the negative of such terms or comparable terms. These statements are only predictions and actual results could differ materially from those anticipated in these statements based upon a number of factors including those identified in the company's filings with the SEC.