Press Releases Archive   Search Press Releases
Press Release

F5 Networks Achieves ISO 9001:2000 Certification for Quality Management

International certification confirms F5's commitment to customer service and satisfaction
F5 Networks, Inc. (NASDAQ: FFIV), the global leader in Application Delivery Networking, today announced that its Global Customer Support organization has achieved the International Organization for Standardization's (ISO) 9001:2000 certification, which demonstrates an organization's commitment to quality-of-service standards. Customers deploying Application Delivery Networking (ADN) solutions rely on F5 products for the uninterrupted delivery of business-critical applications, and F5 services to provide the highest quality of support. The voluntary certification assures customers of F5's adherence to documented processes and procedures that ensure continued and ongoing improvements in delivering global customer support.

"Achieving ISO 9001:2000 certification is a terrific milestone for both F5 and our customers," said Julian Eames, Senior Vice President of Business Operations at F5. "The certification process required a lot of hard work over a 15-month period and demonstrates F5's continued worldwide commitment to our customers and our quality of service."

ISO 9001:2000 standard specifies Quality Management System (QMS) requirements focused on an organization's ability to meet and improve upon customer satisfaction and quality requirements. As part of the certification process, F5 established its own QMS to ensure the worldwide customer support organization continued its long-standing commitment to customer satisfaction. By identifying areas for improvement, creating recommendations to resolve identified gaps, and executing against these recommendations, F5 is ensuring that it has the global processes necessary to consistently improve service quality on a regular, quantifiable, and demonstrable basis.

"F5's support team has successfully implemented an effective quality management system based on the requirements of the ISO 9001:2000 standard," said Lelio DePaiva SaFreitas, Vice President of Operations at ABS OE, Inc. "They demonstrated unwavering focus in creating and implementing a QMS system which provides for continuous improvements in support quality, increased customer satisfaction, and a dedicated, systematic approach to overall quality management."

F5's certification process began in March 2006. From August 2006 to July 2007, the company executed internal audits across its global Network Support Centers. An independent auditing agency conducted certification audits from January 2007 through March 2007, and certified that F5 passed all global audits and achieved full certification.

About F5 Networks

F5 Networks is the global leader in Application Delivery Networking. F5 provides solutions that make applications secure, fast and available for everyone, helping organizations get the most out of their investment. By adding intelligence and manageability into the network to offload applications, F5 optimizes applications and allows them to work faster and consume fewer resources. F5's extensible architecture intelligently integrates application optimization, protects the application and the network, and delivers application reliability-all on one universal platform. Over 10,000 organizations and service providers worldwide trust F5 to keep their applications running. The company is headquartered in Seattle, Washington with offices worldwide. For more information, go to www.f5.com.

About F5

F5 (NASDAQ: FFIV) makes apps go faster, smarter, and safer for the world’s largest businesses, service providers, governments, and consumer brands. F5 delivers cloud and security solutions that enable organizations to embrace the application infrastructure they choose without sacrificing speed and control. For more information, go to f5.com. You can also follow @f5networks on Twitter or visit us on LinkedIn and Facebook for more information about F5, its partners, and technologies.

# # #

This press release may contain forward looking statements relating to future events or future financial performance that involve risks and uncertainties. Such statements can be identified by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential," or "continue," or the negative of such terms or comparable terms. These statements are only predictions and actual results could differ materially from those anticipated in these statements based upon a number of factors including those identified in the company's filings with the SEC.

TAGS: